Connect with Us – We’re Here to Help!
At Chemora Scientific, we’re here to help. Your inquiries, collaborations, and feedback are important to us, and we’re committed to providing prompt and knowledgeable support.
Whether you’re looking for a specific product, seeking expert advice, interested in a partnership, or just have a question, connecting with our team is simple.
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Frequently asked questions ?
Q: What regions do you serve?
oA: We proudly serve all major regions across the Sultanate of Oman, and extend our services and supplies to the Middle East, Africa, and other parts of the world.
Q: What is Chemora Scientific’s commitment to Corporate Social Responsibility (CSR)?
A: Our CSR commitment is deeply ingrained in our operations. It encompasses Environmental Stewardship (sustainable sourcing, ethical waste management), Social Responsibility (supporting educational clients, employee welfare, health & safety), and
Ethical Governance (transparency, accountability, anti-corruption, and strict legal
compliance).
Q: How does Chemora Scientific contribute to community development in Oman?
o A: As we grow our presence, we primarily contribute by empowering academic and research institutions, including schools and universities. By providing high-quality products and specialized considerations, we support their vital research and educational initiatives, thereby fostering innovation and contributing to the advancement of knowledge and overall community development within the country.
Products & Quotations
Q: What types of products does Chemora Scientific offer?
A: We offer a diverse range of products across four key divisions: Chemicals (acids, solvents, reagents), Minerals (filtration media, metal powders), Labware (glassware, plasticware, PPE), and Equipment/Lab Technologies (analytical instruments, general lab equipment, industrial solutions).
Q: Are your products certified or meet international standards?
A: Yes, all our products are sourced from reputable manufacturers and meet rigorous international quality standards and certifications relevant to their application and industry.
Q: Do you provide Material Safety Data Sheets (MSDS) for all your chemicals?
A: Yes, Material Safety Data Sheets (MSDS) are provided for all relevant chemical products to ensure safe handling, storage, and usage in accordance with safety regulations.
Q: How can I request a quotation for products?
A: You can easily request a quotation by filling out our unified inquiry form available on our Contact Us page. Please select “Product Quotation Request” under the “Nature of Your Inquiry” and specify the product names/codes and quantities you need.
Q: Can I get customized solutions or products not explicitly listed on your website?
o A: Yes, we excel in providing tailored solutions and can often source specialized products or formulate custom blends to meet unique requirements. Please contact us through our unified inquiry form available on our Contact Us page with your specific needs.
Q: How can I track my order?
o A: Once your order has been processed and dispatched, you will receive a confirmation email containing a tracking number and instructions on how to monitor your delivery
status.
Services
Q: What services does Chemora Scientific provide?
oA: Chemora Scientific offers a full spectrum of specialized services, including: Consultancy Services (lab setup, chemical market advice), Instrument Services (installation, maintenance, repair), Project Management, Annual Maintenance Contracts (AMC), and dedicated Customer Support.
Q: How can I inquire about a specific service?
oA: To inquire about any of our services, please visit our Contact Us page and fill out the unified inquiry form. Select “Service Inquiry” under “Nature of Your Inquiry” and specify the particular service you are interested in within your message.
Q: What are the benefits of an Annual Maintenance Contract (AMC) with Chemora Scientific?
A: Our AMCs provide significant benefits including scheduled preventive maintenance, priority support, cost-effective solutions to manage repair expenses, extended equipment lifespan, and direct access to our expert technicians, all designed to minimize downtime and ensure consistent performance.
Q: Do you offer after-sales support for equipment purchased from Chemora Scientific?
o A: Yes, we provide comprehensive after-sales support for all equipment, including technical assistance, troubleshooting, and readily available spare parts to ensure the longevity and optimal performance of your instruments. General Contact & Support
Q: What is the best way to contact Chemora Scientific for general inquiries or support?
o A: The most efficient way to contact us for any inquiry (general questions, product quotations, service inquiries, supplier partnerships, or feedback) is through our unified inquiry form on the Contact Us page. You can also find our phone numbers and direct email addresses listed on that page.
Q: How can I provide feedback or suggestions?
A: We welcome your feedback! Please use the unified inquiry form on our Contact Us page and select “Feedback / Suggestion” under the “Nature of Your Inquiry.”